Frequently Asked Questions
Below you will find answers to some commonly asked questions. If there’s something else you would like to know, please don’t hesitate to contact us.
Where are you located?
Sweet Dreams Desserts in located in Wanniassa, ACT.
Is your kitchen registered?
Yes. Sweet Dreams Desserts is a home based kitchen registered with the A.C.T. Department of Health. We also hold full comprehensive business insurance.
What type of things do you make?
While I have spent over 15 years making a range of cakes and desserts, I have made a shift to focus more on traditional Scandinavian cakes and flavours.
Are all your sweets made from scratch?
Absolutely. We use only the best quality ingredients and all our cake fillings are homemade.
How do I place an order?
We have a range of small desserts available to order directly from our website.
For custom cakes or other orders, please send an enquiry using the ‘get a quote’ form, being sure to provide as much detail as possible. All quotes are obligation free. Please allow up to 3 working days to hear back from us. A 50% non refundable deposit is payable on all custom orders to secure your order, with the remainder payable 2 weeks prior to your delivery or pickup date.
Is my order guaranteed when I fill out your quote form?
No. Completing the online quote form does not mean that your booking has been accepted. We will contact you to discuss your requirements, check your date for availability, and create a quote for you. Once the quote has been accepted and deposit received by us, your booking will be confirmed.
How far in advance do I need to order?
Some months book faster than others, with Spring and Autumn being most popular for large events. We recommend that you book as early as possible to ensure availability.
Do you use fresh flowers on your cakes?
Yes. We work with a number of small local florists to ensure the flowers (fresh or dried) match your theme perfectly. Please include details about your colours/theme when submitting a quote request.
Do you charge a wedding premium?
No. All our quotes are created based on size, shape, design, decoration and time. It makes no difference what the event is.
Do you offer delivery?
Yes. Cakes can be delivered in and around the ACT.
If I collect my cake, how do I transport it?
All cakes are placed on a sturdy cake board and packaged in a cake box. It is recommended that you transport the cake on a flat surface like the boot or passenger side floor with the air-conditioning on.
You should take extra care when driving, avoiding large bumps and driving slowly around the corners. Sweet Dreams Desserts cannot be held responsible for any damage to cakes once they leave our premises.
What do I do with cake leftovers?
Leftover cake can be put into an airtight container and frozen to be enjoyed on a later date. Please make sure the cake is fully defrosted before eating. We do not recommend freezing for longer than 30 days after the initial cut.
Do you cater for dietary requirements?
Although we can adjust some recipes to suit for taste preferences, the Sweet Dreams Desserts kitchen uses a range of allergens including gluten, egg, dairy and nuts. Despite strict cleaning processes, we are unable to guarantee the absence of trace elements. As such we unfortunately do not offer any specifically allergen friendly products. Please be aware of this when serving our products to your guests.
Can I make changes to the order?
Amendments can be made up to a month before your event, although additional charges may apply depending on the nature of the changes. Full details can be found within our T&C’s.
What happens if I need to cancel my booking?
Unfortunately the deposit is non-refundable, however if you cancel with more than 14 days notice the deposit can be used towards another cake order within the next 6 months. Full details can be found within our T&C’s.